Terms and Conditions

Arrival and Departure

Check-in is anytime between 2pm and 7pm.   An earlier check-in can be arranged for an extra fee and subject to availability.

Check-out is by 11am.  A later check-out can be arranged for an extra fee and subject to availability.

Parking

5 parking spots are available at the rear of the property.  There is unlimited and untimed parking on the street directly outside Glenella.

Pets

Pets are not permitted.

Visitors and Parties

Maximum of 30 guests including children and infants.

We permit visitors with prior permission only. A fee may apply.

Parties are permitted as long as appropriately moderated. Decorations are welcomed as long as care is taken not to damage walls and furnishings.

We ask out of respect to our close neighbours that loud music be turned down after 11pm.

Breakages

We do not ask for a breakages deposit. We do however ask that you advise us of any breakages and if significant cover the cost of repair or replacement.

Cancellation Policy

• more than 6 months prior to arrival, the cancellation fee is $100.

• between 6 months and 28 days prior to arrival, the cancellation fee is 10%.

• between 28 and 14 days prior to arrival, the cancellation fee is 25%

• between 14 days and day of arrival, there is no refund.

Date changes are permitted, fees may apply.

Payment Schedule

25% deposit required to confirm booking

75% balance to be paid 14 days prior to arrival

Payment Methods Accepted

Credit Card (visa or mastercard) – add 1% processing fee. OR

EFT to: Glenella Blue Mountains,   BSB:  062-507,   Account:  1021-3897

Owners/Managers on Site

Note that we occupy a small flat on the lower floor of the guesthouse.  We have our own entrance at the rear of the property and will not access the guesthouse unless you ask us to.  We do walk through the rear garden to access the garage and workshop from time to time, or work in the garden.

Oct 2023

Please also refer to the Info Pack which is emailed as part of the reservation confirmation.

Note also that Special Interest groups have modified T&C’s